Make a claim
In the event of a claim, you need to fill out a claim form and provide supporting materials such as proof of ownership of the bicycle or a police report documenting theft.
To lodge a claim, please follow these steps:
- In the event of theft or malicious damage to your bicycle, please contact the police and report the incident immediately.
- Notify us of your loss immediately via email at firstname.lastname@example.org or by phone on 1300 277 002
- Fill out the claim form.
4. Submit the claim form along with any support information (like a police report, for example) to the mybikeCOVER claim department as soon as possible:
A891 Sydney South
Or fax all materials to +61 (2) 8889 9554
5. One of our agents will ring you within two business days to follow up
Read the PDS
Read our PDS for full policy details of Velosure cover.
Read our unofficial 'cyclitionary' and learn to talk the talk.
Proof of Ownership
To complete the proof of ownership process before
purchasing please print out a blank proof of ownership
form and send it to us once completed.
mybikeCOVER acts for The Hollard Insurance Company Pty Ltd. Please make sure to read the
to ensure that the product meets your needs.